Refund & Return Policy

Last updated: August 10, 2026

At PAWJOY, we want you and your pet to be happy with your purchase. If you are not completely satisfied with your order, please contact us and we will do our best to help.

Returns

You may request a return within 30 days of receiving your order.

To be eligible for a return:

• The item must be unused and in its original condition.
• The item must be in its original packaging.
• You must provide your order number and proof of purchase.

To start a return, please contact us at agbarkamchi039@gmail.com with your order number and a description of the reason for the return.

Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

Please include:

• Your order number
• A description of the issue
• Clear photos or videos showing the problem

We will review your request and, if approved, provide a replacement or refund.

Refunds

Once your return is received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method. Please allow several business days for the refund to appear in your account, depending on your bank or payment provider.

Non-Returnable Items

Certain items may not be eligible for return, including:

• Used products
• Items damaged after delivery due to improper use
• Products without their original packaging

Return Shipping

Unless the item is damaged, defective, or incorrect, the customer is responsible for return shipping costs.

If the item arrives damaged, defective, or incorrect, please contact us before sending it back so we can provide further instructions.

Contact Us

If you have any questions about our Refund & Return Policy, please contact us:

Email: agbarkamchi039@gmail.com
Store: PAWJOY